| Customer
Comments |
| Our
Operations Manager (Jeff Collins) sent out a simple questionaire
to a random selection of our customers and asked them
to rank our service from 1 to 10 where one was hopeless
and ten was beyond the call of duty and describe their
experience with us in fifty words or less. These are just
some of the replies we got back, all are unedited and
just as we got them. (and yes, if they were negative we
would still include them as received). The sites are in
no particular order below and the original emails can
be seen |
score
|
comments
made and weblink to client site
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| 9 |
The
people at 123connect give the best support to all
who host with them. You're dealing with people not machines.
My only problem is the lack of support for streaming audio,
which is a problem for the many sites that would use that
tool to promote their web pages www.multisounds.co.uk
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| 10 |
Extremely
impressive, rapid, friendly and courteous
service. I've never before received such helpful and relevant
advice from any other company that I've dealt with. I
would recommend 123Connect extremely highly and with no
hesitation whatsoever www.ukbears.co.uk
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10+
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I
am completely satisfied with the excellent service
and fast response to any problems I report with the package
I purchased. www.commandpost.co.uk
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10
|
We
sent Jeff a manuscript and 6 hours later its on the
net for us to look at and play with. We would email various
changes that we would like on the site, usually late in
the evening, assuming the site would be updated the next
day at the earliest. Not with this guy! he would make
the changes and email me often with an hour, suggesting
that we look at the site to approve the changes.(read
full text here) www.chiexercise.co.uk
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10+
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Customer
service is incredible. Questions and queries receive
an almost immediate response (whatever the time of night!)
and the largest problems are always made to seem so small
by Jeff. He is always willing to help. I would have given
up on our web site long ago without Jeff's jovial guidance!
www.faze3.co.uk
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8-9
|
every
time we have requested something it has been done
very quickly and Jeff has been very helpful in solving
any problems we've had. www.kerb.co.uk
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| 11 |
In
short, top class. It's not often you receive any customer
service these days (without paying through the nose that
is). In particular I was impressed with the effort and
speed of which Jeff got our site transferred and fully
functioning, there was even a few occasions we had replies
from Jeff regarding our quires past 12 midnight. (you
don't normally see that these days).On top of that Jeff
and 123connect fixed all our problems and had us up and
running in only a few days, where our last service provider
still had done nothing to help 6 weeks later and after
us losing thousands of pounds.
All credit to you Jeff, you are a good ambassador to your
company and a big thanks you for everything www.cookshoponline.net
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10
|
Nothing
seems too much trouble. I use your service to host
a secure payment form for one of my client's web sites.
The advice and support I received in setting this up was
most helpful. I am very happy with the services you offer
and have recommended you to others.
www.stablewhispers.co.uk
|
| 10 |
I
found 123connect to be not only very competent but,
just as importantly, easy to talk to. I was very happy
with the results of their service and look forward to
ongoing business with them www.first2see.tv
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| 10 |
Excellent.
Fast, helpful and friendly crowood.com
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12
|
It
is difficult in under fifty words to express one's
feelings and experiences of a service that exels and far
exceeds anything I have previously known, I make no apology
then if I exceed that limit.
Not only is your customer service excellent, it is backed
up with solid technical knowledge and experience and combined
with a calm and humourous manner to make dealing with
you a real joy. I have found, (me being a computer cretin)
that I was shown great patience and understanding by you
when trying to cope with the new terms and jargon.
I struggled and must have been a real pain in the butt
with my inexperience but now, I am pleased and proud to
say, that I am able to construct a pretty professional
looking website, to maintain it, add to it and generally
astound others as to my level of competence - and all
within a few short months. This is of course due to yourself,
Jeff Collins and I will be eternally grateful to you for
that. You and the customer service you provide certainly
has my vote. www.elospublishing.co.uk
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10
|
Whilst
transferring my site to you from Business Serve, I
needed to contact you several times to make the process
as quick as possible and must congratulate you on your
promptness and efficiency. I phoned and e-mailed on various
occasions well out of office hours and had almost instant
replies which was excellent. www.ancienttimes.co.uk
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9-10
|
After
having only dealt with you for a couple of weeks I
was very impressed with the attention to customer satisfaction
and support, in addition to the end result: a website
which I was immediately happy with. It was particularly
refreshing to deal with a company which could translate
my own ideas into a professional site quickly and efficiently.
www.trackslides.co.uk
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9
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Absolutly
marvelous, top banana ...need i say more? www.myEshop.com
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10
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I
have been very happy with the quick response time
and the efficiency with which my queries have been solved.
www.goingcrown.co.uk
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11+
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My
previous experience with a web company that I won't
divulge...ok, it's the Web Design Centre in Liphook, was
absolutely disasterous. After 9 months of utter frustration
with their ineptitude, I asked Jeff Collins of 123 connect,
to take over the hosting and search engine submissions
for my company. Not only did he gain my confidence that
he had the knowledge and capability to do the job, his
level of committment to my company absolutely amazed me.
A lot of companies claim they understand the intricacies
of the web, but in actuality, few do.
I feel very fortunate to have found someone who does.
(Sorry, that's a few more than 50, but I'm a rebel.)
www.modern-home.co.uk
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9
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Customer
service is excellent. When we originally moved our
website to 123Connect we had some technical problems and
I emailed their helpdesk late on a Sunday evening expecting
a reply the next day. Jeff Collins replied that same evening
with a solution to our problems and helped us get our
website online ready for business on Monday morning
www.stratumtechnology.co.uk
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we
hope these contributions give you an idea of what our
company is about. we are dedicated to our customers
because we know that without them we would not have
a reason to be here
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